Privacy Policy

This Privacy Policy explains how Vellure (vellure.pk) collects, uses, and protects your personal information when you visit our website or place an order with us.

Information We Collect

Contact details you provide when ordering: name, phone number, and delivery address
Order details: items purchased, order value, and order history
Communications with us via WhatsApp, Messenger, email, or our contact forms
Basic website usage data (such as pages visited and device/browser type) collected automatically through our Shopify platform and standard cookies

How We Use Your Information

To process and deliver your Cash on Delivery orders
To contact you about your order (confirmation, delivery updates, exchanges)
To respond to customer support questions via WhatsApp, Messenger, or email
To send you offers or updates, where you've agreed to receive them – you can opt out at any time
To improve our website and product range

Who We Share It With

We share your information only where necessary to run our business:

Shopify, our e-commerce platform provider, which hosts our store and processes orders
Courier/delivery partners, to deliver your order and collect Cash on Delivery payment
Meta (Facebook/Instagram) and TikTok, for advertising and analytics on our social channels, where applicable

We do not sell your personal information to third parties.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.

Data Retention & Security

We keep your order and contact information for as long as needed to fulfil orders, handle exchanges, and meet our legal and accounting obligations. We take reasonable steps to protect your data, though no online system can be guaranteed 100% secure.