Terms & Conditions

Welcome to Vellure (vellure.pk). These Terms & Conditions govern your use of our website and any purchase you make from us. By browsing our site or placing an order, you agree to these terms.

1. About Us

Vellure is a women's undergarments and lifestyle brand based in Islamabad, Pakistan. We sell directly to customers across Pakistan through our website and social commerce channels.

2. Products & Pricing

We try to display product details, sizing, and pricing as accurately as possible. Colours may vary slightly due to screen display. Prices are listed in PKR and may change without prior notice; the price shown at checkout is the price you pay for that order.

3. Orders & Payment

We currently accept Cash on Delivery (COD) as our primary payment method. By placing an order, you're confirming the order details and delivery address are correct. We reserve the right to cancel or refuse any order, including in cases of suspected fraud, repeated refused deliveries, or stock unavailability.

4. Shipping

We ship across Pakistan via our courier partners. Delivery timelines are estimates and may vary due to courier delays, weather, or high order volume.

5. Exchanges

If you need to exchange an item, please refer to our Exchange Policy for eligibility, timelines, and how to request one.

6. Intellectual Property

All content on this website – including images, product photography, logos, and text – is owned by Vellure and may not be copied, reproduced, or used without our written permission.

7. Limitation of Liability

Vellure is not liable for indirect or incidental damages arising from the use of our website or products, to the extent permitted by law. Nothing in these terms limits any rights you have under applicable consumer protection law.